Our Commitment to You
At 3D Printing Academy, we aim to provide high-quality learning experiences and products.
If you need to cancel a booking or request a refund, our team will ensure that your request is handled promptly and fairly.
After-School Clubs and Workshops
- Refunds are available if you cancel before the club’s start date.
- Once sessions have begun, refunds will be prorated based on remaining classes only if there is a valid reason (e.g. school closure, medical absence).
- If the Academy or the school cancels a session, we will either offer a make-up session or provide a refund for the missed session
- No refunds are issued for non-attendance or student withdrawal without notice
Online Courses and Digital Downloads
- Because digital materials are delivered instantly, no refunds are issued once access is granted.
- If you have technical difficulties or access issues, please contact us at support@3dprintingacademy.uk. We’ll resolve them promptly.
3D Printed Products and Custom Orders
- Personalised or custom 3D prints cannot be refunded once production has begun.
- However, if your item arrives damaged or incorrect, please email us within 7 days of receipt at orders@3dprintingacademy.uk with a photo, and we will replace or refund it.
- Standard, non-personalised items may be returned within 14 days if unused and in original packaging.
Refund Processing
- Refunds are processed via your original payment method (e.g. PayPal, card) within 5–10 working days after approval.
- You’ll receive an email confirmation once the refund has been issued.
Contact Us
- If you have questions regarding your order, club, or workshop:
📧 sales@3dprintingacademy.uk
📞 01753 299 636
3D Printing Academy
Unit 12, Slough Interchange Industrial Estate,
Slough, SL2 5EP, United Kingdom