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How can we help?
Find clear answers about bookings, programmes, orders, account access and support.
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Clubs & bookings
Booking, cancellations and places.
How do I book a club? +
Open the course or school booking link supplied to you, choose the number of places required and complete the checkout. If you are unsure which programme applies, contact our team before booking.
What happens if a session is cancelled? +
If a session is cancelled by the school or 3D Printing Academy, we will contact the booking contact and explain the applicable replacement, credit or refund arrangement.
Can I get a refund if my child stops attending? +
Refund eligibility depends on the timing and circumstances of the booking. Please review our Refund Policy for the current position.
Products & orders
Orders, delivery and personalised items.
How long does delivery take? +
Most made-to-order items require production time before dispatch. Please check your product or order confirmation for the expected timing for your purchase.
My item arrived damaged. What should I do? +
Email orders@3dprintingacademy.uk with your order number and a clear photo of the issue so the team can investigate it promptly.
Can I personalise my order? +
Where personalisation is available, the product page will show the available name, text or colour options before you add the item to your basket.
Schools & organisations
Programme planning and delivery questions.
Do you run programmes for schools and youth organisations? +
Yes. Programme routes are available for primary schools, secondary schools, colleges, universities and community settings, with the content adjusted to the learner group and delivery context.
Can we request a custom workshop or programme? +
Yes. Start with the learner group, preferred timing and intended outcome. Visit For Schools or contact the team to discuss the most appropriate route.
Do we need our own 3D printers? +
Equipment requirements depend on the programme. Tell us what is already available and we will confirm what the proposed delivery needs before anything is agreed.
Account & website help
Login, confirmations and website support.
I did not receive my booking confirmation. +
Check your spam or junk folder first. You can also sign in to My Account to review your orders and bookings. If the confirmation is still missing, contact us.
I cannot sign in to my account. +
Use the password-recovery option on My Account. If you still cannot access the account, contact the team using the same email address associated with your booking where possible.
The website is not loading correctly. What should I do? +
Refresh the page and try a private browser window. If the issue continues, send us the page address, a screenshot and a brief description of what happened so we can investigate.
Contact & support
How to reach the 3DPA team.
When is the support team available? +
Our published support hours are Monday to Saturday, 9.00 to 17.00.
How can I contact 3D Printing Academy? +
Call 01753 299 636 or email info@3dprintingacademy.uk. For a structured enquiry, use the Contact page.
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