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This policy explains how approved refunds are calculated and paid. Eligibility depends on statutory rights, the Booking and Cancellation Policy, course-specific information and the circumstances of the booking.
When a refund may be due
- A valid statutory cancellation or consumer remedy applies.
- We cancel a paid programme and cannot provide a reasonable alternative.
- A material change makes the booked service substantially different and an alternative is not accepted.
- The standard cancellation schedule or fair course-specific terms provide for a full or partial refund.
- A duplicate, unauthorised or incorrect payment is confirmed.
How a partial refund is calculated
A deduction may reflect service already supplied, genuine non-recoverable costs and loss caused by late cancellation. It must be reasonable, not punitive, and may be reduced where the place is filled or the actual loss is lower than the standard deduction.
No administration fee is deducted from a refund that is legally due unless the law clearly permits it. Payment-provider fees are not automatically passed to the customer.
How refunds are paid
Refunds are normally returned to the original payment method. We may request proportionate information where the original method is unavailable, a payment was made by another person, or fraud-prevention checks are necessary. We will not ask for full card details by email.
Refund timing
Where consumer law sets a deadline, we will process the refund within that deadline, commonly no later than 14 days after the relevant cancellation notice for a qualifying service contract. In other cases, we aim to authorise an agreed refund within 10 working days. The bank or payment provider may take additional time to display the credit.
Questions about a refund calculation
We will explain the basis of a deduction on request. Contact us before opening a payment dispute so that we can investigate, but this does not remove any right to seek help from the payment provider, consumer adviser, regulator or court.
Requesting a refund
Email info@3dprintingacademy.uk with the booking reference, purchaser name, reason for the request and any relevant evidence. We will confirm whether the refund is approved, the amount and the expected processing route.
